How is ILLiad better than traditional ILL systems?

1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
3. You can get many of your articles more quickly through Electronic Delivery.
4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. Also, our service is limited to current student, staff, faculty only and logging in with your uNID to your ILLiad account authenticates your current status with the University of Utah.

What if I forget my password?

In the event that you forget your uNID password, please go to Campus Information Services (CIS) and click on "Forgot your Password?" to initiate password reset of your uNID or contact Campus Help Desk for help.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

• Access ILLiad only from your personal computer or an otherwise secure workstation.
• Log out from a public workstation after every use.
• When using a public access workstation outside of University of Utah:
  1. Delete from the history file those pages that contain your personal information.
  2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

Your requests that are older than 2 years are purged from ILLiad annually. Our policy is to keep requests online for 2 years, archived requests without personally identifiable information for 5 years to comply with the library policy and record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or InterLibrary Loan Questions: Marriott Library's InterLibrary Loan/Document Delivery Services at (801) 581-6010 or e-mail to ill-req@library.utah.edu
Technical Support Questions: E-mail anytime to ill-req@library.utah.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.