ILLiad

Why do I need to use ILLiad?

1. Marriott Library's Interlibrary Loan/Document Delivery Services (ILL/DDS) accept ILL requests from other institutions via OCLC, RapidILL, or our ILLiad website. If your institution does not have access to OCLC or RapidILL, registering directly with our ILLiad website is the alternate method to send us your ILL requests. We do not accept ILL requests via phone, email, or ALA forms.
2. Once you enter your institution name, contact email, mailing address, and other information into the system at the time of your first request, you will find it easier to submit your interlibrary loan requests.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username must be your institution's OCLC symbol or assigned by us. If your institution does not have an OCLC symbol or you are not sure, please contact us at illrequest@library.utah.edu or (801) 581-6010. Your password also can be anything you like as long as it is at least six characters long.

What if I forget my password?

In the event that you forget your password, please click on "Forgot Password?: link right below the "Logon to ILLiad" button or contact our office at illrequest@library.utah.edu or (801) 581-6010. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

• Access ILLiad only from your personal computer or an otherwise secure workstation.
• Access ILLiad from a public workstation in the Interlibrary Loan office in the library. These computers are supervised by the library staff.
• When using a public access workstation:
  1. Delete from the history file those pages that contain your personal information.
  2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for 3 years order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or InterLibrary Loan Questions: InterLibrary Loan office at (801) 581-6010 or e-mail to illrequest@library.utah.edu
Technical Support Questions: E-mail anytime to illrequest@library.utah.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.